Incident Management Notification
Accommodate Incident Management capability - allow a portal for internal users to send communications to customers, which would be distributed via SMS and Email to external customers.
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Mar 2 2018
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Build a mobile app
Show relevant Problem Management data
Distinguish between Service Requests and Incidents in Ticket Menu
Show Configurations In the Portal
Allow IT managers to escalate tickets to SDMs
Show relevant Change Management data
Allow customers to upload documents to the document management module