Limit options for users when creating tickets based on what products have been purchased in MSR. E.G. If they have not purchased BRaaS remove all backup related options.
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Mar 2 2018
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Distinguish between Service Requests and Incidents in Ticket Menu
Show relevant Change Management data
Allow IT managers to escalate tickets to SDMs
Allow customers to see Support Pack tickets
Adopt Ethan Group Style Guide
Allow customers to see their projects in ConnectWise through the portal
Allow end users access to the portal
Build a mobile app